In order to supply and deliver the products ordered by our customers, it is necessary for us to ask for a few basic details in relation to orders placed with us.
We only require the name, address, telephone numbers, e-mail address and, if payment is to be made over the telephone, the payment card details.
Unless requested in the normal course of business, our customers will not receive unsolicited phone calls, e-mails or faxes to sell them further goods or services. We take privacy very seriously and obtain, retain and process relevant information (including any personal and sensitive data) in accordance with the applicable legislation, including the Data Protection Act 1988 and the General Data Protection Regulation (GDPR). We respect the right to privacy and we only require information from our customers that is relevant to doing business with them and supplying our goods and services to them.
All personal information is held in secure computer storage facilities and paper-based files. We take all necessary steps to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure.
It may be necessary for us to maintain our records for a number of years. However, when information is no longer required, we will safely and securely destroy all records containing personal information.
You have the right to obtain a copy of any personal information which we hold about you and to notify us of any inaccuracies. You have the right to rectify, restrict, erase, withdraw consent, access data held or object to the processing of your data.
If you would like to obtain a copy of your personal information, please write to us. You will need to verify your identity and specify what information you require.
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